Ride with Confidence: Our Rental Terms
Terms & Conditions
TERMS & CONDITIONS (Motorcycle Rental – UAE)
Effective Date: 13.02.2026
These Terms & Conditions (“Terms”) govern the rental of motorcycles and related services provided by RIDEON MOTORCYCLES RENTAL (S.P.S - L.L.C) (the “Company”, “we”, “us”) to any customer (“Renter”, “you”), including any authorized rider (“Rider”).
1. COMPANY DETAILS
Company name: RIDEON MOTORCYCLES RENTAL (S.P.S - L.L.C)
Trade License No.: 135602 (Ajman, UAE)
Address: Shop No 2, Manama, 8, Ajman, UAE
Phone: +971 58 502 2561
Email: info@rideonmoto.ae
VAT status: Not VAT-registered (no VAT charged).
Corporate tax registration number (CTRN): 105274524500001 (not a VAT TRN).
2. DEFINITIONS
“Motorcycle” / “Vehicle” means the motorcycle rented to you, including keys, accessories, and any equipment provided.
“Rental Period” means the period from the actual handover time until the Motorcycle is returned and accepted by the Company.
“Deposit” means the security deposit collected to secure your obligations.
“Charges” include all sums due under these Terms, including rental fee, excess mileage, fuel charge, late return, Salik, traffic fines, penalties, damages, recovery/towing/storage, missing items, and contractual charges.
3. ELIGIBILITY (AGE, EXPERIENCE, DOCUMENTS)
3.1 Minimum age: 25 years. Maximum age: 75 years.
3.2 Minimum driving/riding experience: at least 1 (one) year from driving licence issue date.
3.3 Minimum documents required before handover:
(a) Passport OR Emirates ID OR GCC National ID (for GCC nationals);
(b) Valid motorcycle driving licence acceptable for use in the UAE;
(c) International Driving Permit (IDP) if required for your nationality/licence type under UAE rules.
3.4 We may refuse rental at our discretion if documents are invalid/insufficient, eligibility is not met, or we reasonably believe the Vehicle may be used unsafely/unlawfully.
4. BOOKINGS, PAYMENT METHODS
4.1 Bookings may be made online, by phone, or in person (subject to availability).
4.2 Payment methods accepted: card and/or cash (as determined by the Company at the time of booking).
4.3 A booking is confirmed only after payment of the rental fee and/or deposit as requested by the Company.
5. KEY DISCLOSURES (IMPORTANT – PLEASE READ)
By renting, you acknowledge and agree that:
(a) Insurance is Third Party Liability (TPL) only and does NOT cover damage to the rented Motorcycle (Section 10).
(b) Any damage (including scratches) or total loss to the Motorcycle during the Rental Period is fully payable by you.
(c) All Motorcycles are equipped with GPS/telematics (route/speed/voltage) for compliance, security, recovery and dispute evidence.
(d) The Deposit may be withheld/partially withheld beyond 14 days if any Charges are pending or not yet confirmed/quantified (including fines, Salik, penalties, fees, damages and other Charges).
(e) No refund applies for cancellation or early return (except where required by applicable law).
(f) Riding above 150 km/h triggers a contractual charge of AED 2,000 per documented violation.
6. RENTAL FEES, DEPOSIT, RETURNS
6.1 Rental is priced on a daily basis (rate confirmed at booking / handover).
6.2 Deposit: AED 3,000.
6.3 Deposit return: within 14 calendar days after return and acceptance of the Motorcycle, except where any Charges are pending or not yet confirmed/quantified. In that case, we may withhold the necessary amount (or the full deposit if required) until settlement.
6.4 If the Deposit is insufficient to cover Charges, you must pay the outstanding balance immediately upon request.
7. MILEAGE
7.1 Included mileage: 200 km per day.
7.2 Excess mileage: AED 4 per km above the included mileage.
8. FUEL POLICY
8.1 Fuel policy is SAME-TO-SAME (return with the same fuel level as at handover).
8.2 If not returned same-to-same, a fixed fuel charge of AED 50 applies.
9. HELMETS, PASSENGER, SAFETY
9.1 Helmet is mandatory for the Rider at all times.
9.2 If you do not have a helmet, we will provide one rider helmet free of charge (subject to return; loss fee applies).
9.3 Passenger is permitted only where the Motorcycle is designed to carry a passenger and UAE laws are complied with.
9.4 Passenger helmet is NOT free and is charged separately (price confirmed at handover/booking).
9.5 You are responsible for ensuring Rider and passenger safety and compliance at all times.
10. INSURANCE & LIABILITY (TPL ONLY)
10.1 The Motorcycle is insured with Third Party Liability (TPL) only, for use on public roads in the UAE.
10.2 TPL does NOT cover damage to the rented Motorcycle.
10.3 You are fully liable for any damage to the Motorcycle (including scratches, dents, broken parts, mechanical damage due to misuse, and total loss), and for all related costs (recovery/towing/storage, dealer repair, and other losses).
10.4 If you are at fault in an accident, you may face civil and/or criminal liability under UAE law in addition to your liability to the Company.
11. ACCIDENTS, BREAKDOWNS, THEFT
11.1 In any accident/incident (regardless of severity), you must:
(a) stop safely and comply with UAE legal requirements;
(b) contact police/competent authority where required and obtain an official report where applicable;
(c) inform the Company immediately and follow our instructions;
(d) not admit liability or settle with third parties without our written approval.
11.2 If you notice abnormality/breakdown, stop safely and contact us. Continuing to ride may increase liability.
11.3 Theft must be reported to police immediately and to the Company.
12. DAMAGE ASSESSMENT & REPAIRS (OFFICIAL DEALER)
12.1 All damage assessment and repair cost estimation will be performed through the official dealer / official authorized service center.
12.2 Dealer quotation/invoice (supported by photos/videos) will be used as the basis for calculating your liability.
13. TRAFFIC FINES, SALIK, IMPOUND, PENALTIES
13.1 You are responsible for all traffic fines, penalties, parking violations, impound charges and related costs incurred during the Rental Period.
13.2 Salik toll charges incurred during the Rental Period will be deducted from your Deposit.
13.3 You must cooperate with any authority procedure requiring driver attendance/signature.
14. PROHIBITED USE (MATERIAL BREACH)
You must NOT:
(a) allow anyone other than the authorized Rider to ride the Motorcycle;
(b) ride off-road/desert/sand or on tracks; race; perform stunts/wheelies;
(c) use the Motorcycle for illegal purposes;
(d) ride under the influence of alcohol/narcotics;
(e) sublease, pledge, sell, or dispose of the Motorcycle or its parts;
(f) tamper with/disable GPS/telematics or vehicle systems;
(g) take the Motorcycle outside the UAE.
15. SPEED POLICY (150 km/h)
15.1 Riding above 150 km/h is strictly prohibited by Company policy.
15.2 If documented by GPS/telematics and/or credible evidence, the Company may apply a contractual charge of AED 2,000 per violation.
15.3 This is without prejudice to any governmental fines, black points, impound or legal consequences.
16. LATE RETURN
If the Motorcycle is not returned by the agreed time, you agree to pay an additional full day rental charge (daily rate) for each late day (or part thereof), unless we agree otherwise in writing.
17. OPTIONAL ADD-ONS & ACCESSORIES
Optional items (e.g., passenger helmet, gloves, extra helmet, phone holder, other gear/accessories) are available for additional charges confirmed at booking/handover.
18. LOST ITEMS
Lost item charge: AED 500 per item (including helmets, keys, phone holder, accessories, or any provided gear).
19. CANCELLATION / EARLY RETURN – NO REFUND
All rentals are subject to a “No Refund” policy for cancellation or early return, except where required by applicable law.
20. AML / FRAUD / CHARGEBACK PREVENTION
We may request additional verification (KYC) and may refuse suspicious transactions. We may retain signed agreements, identity documents, and handover/return evidence (including photos/videos and telematics) to prevent fraud and defend chargebacks.
21. PRIVACY
Your personal data is processed in accordance with our Privacy Policy (available on our website or upon request). By using our services, you acknowledge you have read it.
22. GOVERNING LAW & DISPUTES
These Terms are governed by the laws of the United Arab Emirates and the Emirate of Ajman. Disputes shall be subject to the competent courts of Ajman, UAE.
23. CHANGES TO TERMS
We may update these Terms from time to time. The version in force at the time of booking/handover applies to your rental unless required otherwise by law.