Ride with Confidence: Our Rental Terms
Terms & Conditions
Terms of vehicle rental Agreement
These terms govern the relation between you as the Borrower and RideOn Motorcycle Rentals L.L.C, a company incorporated under the laws of Emirate of Dubai, UAE with license number 1206165 (the Company). The Borrower accepts these terms in full from the moment of payment of rental fee.
Article 1 (Application of Terms)
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In accordance with the provisions of this agreement, the Company shall lend the rented vehicle (hereinafter referred toas "rental vehicle") to the borrower and the borrower shall be able to borrow. Matters that are not stipulated in this agreement shall be in accordance with the law of Article 36, laws or ordinary practices.
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We may respond to special provisions to the extent that it does not contravene the purpose, regulations, administrative orders and general customs of this agreement and bylaws. In case of special agreement, the special contract shall takeprecedence over the contract.
Article 2 (Conclusion of Rental Agreement)
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The Company provides information about available vehicles for rent on its website along with tariffs for its rent and other specific provisions related to renting of such vehicle.
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In order to reserve the vehicle you shall sign letter of adherence to these terms in the form specified thereto as Annex A. Upon receipt of signed letter of adherence from you, the Company check the information provided by you, availability of the chosen vehicle, countersign the Letter of Adherence and provides you with payment details for payment of a rental fee.
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The Rental Agreement shall be established when the Borrower pays the rental fee to the Company.
Article 3 (Refusal to Conclude a Rental Agreement)
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When a borrower or a driver falls under any of the following items, the Company is entitled to conclude a Rental agreement:
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When fail to submit a copy of the driver's license despite our request or submitted driver`s license does not meet the requirements specified in paragraph 2 of this Article.
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When it is deemed to be drunk.
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When it is deemed to have toxic symptoms such as narcotics, stimulants, thinners, etc.
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When bringing infants under 12 years of age.
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When it is deemed to be a member of a gangster or organized group concerned of organized crime, or persons concerned or persons belonging to other antisocial organizations.
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When the designated driver at the reservation phase is different from the driver who agreed to and concluded the rentalcontract.
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When the borrower had committed any act listed in Article 6 during the past lending.
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When conducting violent acts or requesting a burden beyond a reasonable range, or using violent acts or words in relation to transactions with the Company, employees of the Company, or other stakeholders.
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We accept driver's licenses that comply with the following rules:
A UAE resident would require
Citizens of the following countries can also rent a car with the driving license issued by their home countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, South Korea, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, United Kingdom, and the United States.
For all other nationalities, an international driving license is mandatory.
Article 4 (Rental Charge)
The rental fee shall be specified in countersigned Letter of Adherence and paid in advance in full unless otherwise specified in Letter of Adherence. The Company has the right to demand payment of security deposit from the Borrower. Security deposit is subject to offset by the Company against any amounts owed by Borrower to the Company in relation to breach of the Agreement. The amount of security deposit shall be specified in Letter of Adherence.
The rental fee and any other charges mentioned in this agreement are exclusive of Value Added Tax. VAT 5% will be charged on all rental, non-rental and other services charges.
The Borrower authorizes the Company to charge on the Borrower`s credit card through electronic point of sales machine for all traffic fines, toll fees and other charges payable under the Agreement without notification of the Borrower.
Article 5 (Management Responsibility)
The Borrower or driver shall keep the rental vehicle and keep it with a careful duty of a good administrator until and returning it to the Company (hereinafter referred to as "in use").
Article 6 (Prohibited Act)
The Borrower or the driver shall not do the following acts during any use.
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To use vehicle for the transport business or similar purposes without the consent of our Company and without permission issued by the relevant governmental authority.
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To have a rental vehicle other than the intended use, or to be driven by a person other than the driver listed on the rental certificate and the person who received our consent.
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Doing any act that infringes our rights, such as subletting a rental vehicle or offering it for other collateral.
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To change the current situation such as counterfeiting or alteration of vehicle registration number or vehicle number mark of rental vehicle, remodeling rental vehicle or refurbishing.
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To use vehicle for various tests or competitions, or to use other vehicles for towing or boosting without receiving ourconsent.
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To use a rental vehicle in violation of laws or public order and morals.
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To bring rental vehicle out of UAE.
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Other acts that violate the terms of borrowing under this Terms or Letter of Adherence.
Article 7 (Treatment in case of Illegal Parking)
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When a Borrower or a driver makes illegal parking with respect to rental vehicles during use, the Borrower or driver will appear at the police station jurisdiction over the illegally parked area himself. The payment shall be paid, and various expenses such as rector movement accompanying illegal parking, storage and withdrawal shall occur.
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When we receive contact from the police for abandoned parking of the rental vehicle, we contact the Borrower or the driver, promptly move or pick up the rental vehicle, and before rental period's expiration or our Company's instructions, weinstruct you to appear at the police station to handle the violation, and the Borrower or the driver shall follow it. In addition, we may pick up your rental vehicle from the police by yourself, depending on the judgment of our Company.
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After giving the instructions set forth in the preceding paragraph, we will confirm the status of the violation processing by the traffic foul announcement or payment form, receipt etc, and if the procedure is not completed, we shall instruct theBorrower or driver set forth in the preceding paragraph. In addition, our Company requests the Borrower or driver to appear at the police station and admit the fact that he / she has violated the parking rules, etc, and to sign the document prescribed by our Company (hereinafter referred to as "Authorization Form") to the effect that he / she approves to comply with the legal measures as a violator ), And the Borrower or driver shall follow it.
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If our Company deems it necessary, our Company shall submit documents containing personal information such as a self-approval letter and a rental certificate to the police, etc. for the purpose of pursuing responsibility for the unauthorized parking violation against the Borrower or driver Legal action shall be taken and the borrower or driver shall agrees with this.
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If the Company receives an order for payment of any fee or fine in relation to violation of parking rules, or the cost required for the search of the Borrower or driver, or the movement, storage, and takeover of the vehicle etc., we shall claim the following amount of money (hereinafter referred to as "parking violation related expenses") to the Borrower ordriver. In this case, the Borrower or the driver shall pay the parking violation related expenses by the deadline designated by the Company.
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In the case where the borrower or driver refused to respond to the Company’s request to follow the instructions to handle the violation under paragraph 2, sign a certificate under paragraph 3, both necessary to pay the penalty pertaining to illegal parking pursuant to the provisions of paragraph 1 or pursuant to the provision of paragraph 3, the Company shall assess separate charges (hereinafter referred to as "parking strike money" in the next paragraph) to compensate the parkingfee and parking violation penalty amount prescribed in paragraph 5, to the Borrower or driver.
7. When the Borrower or driver pays the amount requested by the Company pursuant to paragraph 5 to the Company, theBorrower or driver will pay later the penalty pertaining to the parking violation, or the prosecution will be submitted. If theorder of payment for negligence of penalty for cancellation is canceled and the Company receives a refund for negligence, the Company shall pay only the amount equivalent to the amount of non- permanent parking expenses, which has alreadybeen paid to the Borrower or it shall be returned to the driver. The same shall apply in cases where we have accepted parking strike money in accordance with paragraph 6.
Article 8 (Responsibility for Return)
The Borrower or the driver shall return the rental vehicle to the Company at a predetermined return location by the time the borrowing period expires.
Article 9 (Confirmation at the time of Return)
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The Borrower or driver shall refund fuel such as gasoline and refund rental vehicle and equipment under the presence of our Company. If fuel such as gasoline is not supplemented, the borrower or driver shall immediately pay the Company the amount calculated from the conversion table prescribed by the Company according to the mileage being used.
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Upon returning the rental vehicle, the borrower or the driver shall confirm that there is no borrower, driver, or passenger's leftover item in the rental vehicle.
Article 10 (Place of Return)
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Initial place of Return shall be specified in countersigned Letter of Adherence.
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When a Borrower or a driver changes the prescribed returning location, he / she shall bear the cost of the necessary transfer due to the change of the returning place.
Article 11 (Measures to be taken in case of non-return)
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If the Borrower or the driver does not return the rental vehicle to the predetermined return location, despite the expiration of the borrowing period and does not respond to our return request or if the location of the Borrower is unknown, we reserve a right to initiate conducting a criminal prosecution.
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When it comes to falling under the preceding paragraph, we will conduct an interview survey to the persons concerned such as the Borrower or the family members, relatives, workplaces of the driver, operation of the vehicle position information system, etc. In order to confirm the location of the rental vehicle, we shall take necessary measures.
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In the event that it falls under paragraph 1, the Borrower or driver shall be responsible for compensating damages given to the Company pursuant to the provisions of Article 16, and for collecting vehicle rental and searching for borrowers or drivers.
Article 12 (Measures to be taken at the time of failure detection)
When the borrower or the driver finds an abnormality or breakdown of the rental vehicle during use, immediately stopdriving, contacts the Company, and follow our instructions.
Article 13 (Measures to be taken in case of accident)
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When an accident pertaining to a rental vehicle occurs during use, the Borrower or the driver shall immediately stopdriving, take measures in accordance with laws regardless of the size of the accident, and take measures to be specifiedbelow.
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Immediately report the accident situation etc. to us and follow our instructions.
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When repairing a rental vehicle based on the instructions of the preceding issue, do so at the factory designated by us or our company, unless we accept it.
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To cooperate with the investigation by our company and the insurance company contracted with our company concerning the accident and to submit the necessary documents etc. without delay.
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When establishing an agreement with the adversary party concerning the accident, obtain our approval in advance.
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In addition to taking the measures set forth in the preceding paragraph, the Borrower or the driver shall handle and resolve the accident at its own risk.
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Our Company will give advice on the handling of accidents for the Borrower or driver and shall cooperate in solving the accident.
Article 14 (Measures to be taken at the occurrence of theft)
1. If the rented vehicle is stolen or suffer other damage during use, the Borrower or the driver shall take the followingmeasures.
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Inform the nearest police immediately.
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Immediately report the damage situation to us and follow our instructions.
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To cooperate with the investigation of our company and the insurance company contracted with our company concerning theft and other damage, and to submit the requested documents etc. without delay.
Article 15 (Termination of rental Agreement due to unusability)
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If the rental vehicle becomes unusable due to malfunction, accident, theft, or any other reason (hereinafter referred toas "malfunction.") during use, the rental contract shall be terminated.
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In the case referred to in the preceding paragraph, the Borrower or driver shall bear the expenses required for picking up and repairing rental vehicles, and our Company shall not refund the received rental fee. However, this shall not apply to cases where malfunction is caused by reasons specified in paragraph 3 or paragraph 5.
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If the malfunction is caused due to a defect existing before the rental, it is assumed that a new rental agreement hasbeen concluded and the Borrower shall be able to receive alternative rental vehicle from our Company.
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If the Borrower does not receive the substitute rental vehicle provided in the preceding paragraph, the Company shall return the full amount of the received rental fee. The same shall apply when we can not provide alternative rental vehicle.
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If a breakdown due to a reason not attributable to either the Borrower, the driver or the Company, the Company willrefund the fund for unused borrowing period.
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With the exception of the measures provided for in this section, the Borrower and the driver shall not be able to make any claims other than those stipulated in this section for damages caused by failure to use the rental vehicle.
Article 16 (Compensation and Business Compensation)
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When a Borrower or a driver gives damage to a third party or the Company while using a rented vehicle, he / she shall indemnify the damage except for reasons attributable to our company.
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Among the damages of the Company referred to in the preceding paragraph, for damages caused by accidents, thefts,failures due to reasons attributable to the borrower or driver's responsibility, damage due to fouling / odor of vehicle rentaldue to inability to use the rental vehicle, to compensate for damages or to compensate for the business. The borrower or the driver shall pay the compensation.
Article 17 (Cancellation of Rental Agreement)
When the borrower or driver is in violation of this agreement during the use, or when it comes to falling under any of theitems of Article 3 we will not require any notification or demand. You can cancel the rental contract and request rental vehicle to be returned immediately. In this case, we will not refund the received rental fee to the Borrower.
Article 18 (Termination of Agreement)
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Even if it is in use, the Borrower may cancel the Rental Agreement after paying the cancellation fee calculated based on the following formulae:
Cancellation fee = (rental fee corresponding to the contract term) - (rental fee corresponding to the period from rental to return × 50%)
Article 19 (Purpose of use of personal information)
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The purpose of acquiring and using personal information of the Borrower or driver is as followed:
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implement matters mandated as a condition for business permission, such as preparing a rental vehicle at the time ofconcluding a rental agreement.
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For rental vehicles, used vehicles, other products handled by the Company, providing services related to the future, holding various events, campaigns, sending advertisement advertisements, e-mail.
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In order to confirm the identity and the conclusion of a negotiating contract on the borrowed applicant or driver.
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In order to conduct a questionnaire survey to the Borrower or driver for the purpose of planning and developingproducts and services handled by the Company or examining measures to improve customer satisfaction.
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In order to statistically compile and analyze personal information and to create statistical data processed into a form that can not distinguish and identify individuals.
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In the case of acquiring personal information of a borrower or driver for purposes not stipulated in each item of paragraph 1, the purpose of use shall be clearly stated beforehand.
Article 20 (Governing Law)
All question concerning the relative right of the Parties and construction, validity and interpretation of this Agreement shall be governed by and construed in accordance with the law of the Emirate of Dubai, UAE, without giving effect to any choice of law or conflict of law, provision or rule (whether of UAE or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than Emirate of Dubai, UAE.
Article 21 (Competent authority)
1. If any matter, dispute or claim arising out of or relating to this Agreement cannot be agreed upon by the Parties hereto, or cannot be settled amicably between the Parties hereto, that matter, dispute or claim shall be finally settled by the courts of the Emirate of Dubai, UAE.
2. The reference of any matter, dispute or claim to the courts and/or the continuance of any legal proceedings consequent thereto shall in no way operate as a waiver of the obligations of the Parties to perform their respective obligations under this Agreement.
Article 22 (Invalidity & Severability)
If any of this Agreement is or may become under any written law, or is found by any court or administrative body or competent jurisdiction to be illegal, void, prohibited or unenforceable then:
(1) Such provision shall be ineffective to the extent of such illegality, voidness, invalidity, prohibition or unenforceability;
(2) The remaining provisions of this Agreement shall remain in full force and effect; and
(3) The Parties shall use their respective best endeavors to negotiate and agree on a substitute provision which is valid and enforceable and achieves to the greatest extent possible the economic, legal and commercial objectives of such illegal, void, invalid, prohibited or unenforceable term, condition, stipulation, provision, covenant or undertaking.
Annex A
To the Terms of vehicle rental Agreement
Letter of Adherence
Location:
Vehicle Hire Agreement №
HA DATA:
Hire Duration:
Due Date:
Borrower `s details
Name and Surname:
ID details:
Gender:
ID Issued By:
Nationality:
ID Issued date:
Phone:
ID Expiry date:
E-Mail:
Date Birthday:
Address:
Driver License:
International Driver License:
Driving License Issued by:
International Driving License Issued by:
Driving License Issued date:
International Driving License Issued date:
Driver license Expiry date:
International Driver license Expiry date:
Driver `s details
Name and Surname:
ID details:
Gender:
ID Issued By:
Nationality:
ID Issued date:
Phone:
ID Expiry date:
E-Mail:
Date Birthday:
Address:
Driver License:
International Driver License:
Driving License Issued by:
International Driving License Issued by:
Driving License Issued date:
International Driving License Issued date:
Driver license Expiry date:
International Driver license Expiry date:
Vehicle Information
Vehicle Type:
Reg. №:
Rate Information
Rate:
Amount of rental fee:
I hereby warrant and represent that all information given therein are true and correct and the agreement made by this Letter of Adherence to Terms of vehicle agreement is entered into upon the faith of such information.
Borrower:
____________________/
_______________
Driver:
____________________/
________________
Agreed by the Company:
_____________________/
_______________
Annex B
To the Terms of vehicle rental Agreement
Sample of Vehicle transfer and acceptance act
(beginning of the sample)
Vehicle transfer and acceptance act
Hereby, we, RideOn Motorcycle Rentals L.L.C, a company incorporated under the laws of Emirate of Dubai , UAE with license number 1206165 (the Company) confirm the transfer of vehicle specified below to ______________________________ (the Borrower), in accordance with Vehicle Rental concluded on the Terms of Vehicle rental Agreement available at ______ , and Letter of Adherence dated _____ and signed by the Borrower.
Specification of the Vehicle:
Vehicle Information
Fleet №:
Reg. №:
Vehicle Type: Motorcycle
KM Reading:
Brand/model
Year
VIN:
Fuel Level:
Hereby I confirm that I check the Vehicle and have no claims in regards to its quality or functionality and agree to return the Vehicle to the Company at any place in UAE specified by the Company on ______ in the same condition with allowances for fair wear and tear.
Driver:
____________________/________________
Agreed by the Company:
_____________________/_______________
(end of the sample)
Annex C
To the Terms of vehicle rental Agreement
Sample of Vehicle transfer and acceptance act
(beginning of the sample)
Vehicle transfer and acceptance act
Hereby, I _______________________________ (the Borrower), return the Vehicle specified below to RideOn Motorcycle Rentals L.L.C, a company incorporated under the laws of Emirate of Dubai, UAE with license number 1206165 (the Company).
Specification of the Vehicle:
Vehicle Information
Fleet №:
Reg. №:
Vehicle Type: Motorcycle
KM Reading:
Brand/model
Year
VIN:
Fuel Level:
The Company check the Vehicle and have no claims in regard to its quality.
(or) The Company check the Vehicle and found the following defects:
_______________________
_______________________
The Borrower agrees to pay ______ as a compensation for fixing abovementioned defects.
Driver:
____________________/________________
Agreed by the Company:
_____________________/_______________
(end of the sample)